Terms and Conditions
Please note that nothing in these Terms and Conditions shall affect the Buyer’s statutory rights. Should you require these in a different format, font or size please get in touch via email: info@freedomeyecare.co.uk. We are also be happy to read these through with you if required, please let us know prior to our provision of service to you.
To proceed with an order for spectacles we require a minimum of 50% deposit. Any outstanding balance is to be paid in full upon delivery. Payment is accepted via card or cash. For any accessories or other products, payment in full is required at time of order. Prior to order we shall notify you of expected delivery time.
Cancellation of orders
Spectacles are bespoke products and are exempt from a right to cancel.
Delivery
We aim to deliver all products as fast as possible to you. When the glasses are ready to be delivered, we shall contact you, or your named representative, to organise a delivery and, where appropriate, fitting appointment. Delivery shall be made to the address at which the order was originally taken or as agreed at the time of order. Should there be any unexpected delays to manufacture or deliver the goods we shall notify you as soon as we are made aware to keep you updated and where appropriate organise a new delivery date. Title and risk in the goods shall pass to the buyer upon delivery of the goods.
Warranty
All our products including spectacles are supplied with a one-year manufacturer’s warranty unless otherwise confirmed prior to order. This does not cover accidental damage. We do however offer a repair service for glasses for one-year from the time of order subject to our opticians being satisfied you have taken reasonable care for your glasses. Physical breakages and loss/lens damage is not included. Typical inclusions are screw/nose pad replacements.
Refunds
If we have agreed to a cancellation and refund and you have possession of the goods it is your responsibility to return them to us. No refund shall be made prior to return and our receipt. To proceed with a return and refund you shall need to send us the goods. We strongly recommend returning via Royal Mail Recorded Delivery retaining proof of postage to ensure adequate insurance and that the return can be tracked. This is your responsibility and Freedom Eyecare Nottingham Limited does not cover the cost of the return. When we receive the return we shall notify you to confirm. Until we receive the product, we hold no responsibility. Should there be any damage to the products regardless of whether damaged occurred during postage or prior to return this may affect the cancellation and refund (if applicable).
Visiting your home
Our opticians are respectful and ensure the dignity of our patients is upheld at all times, we ask the same of our customers towards our colleagues. Our opticians have the right to be treated fairly and respectfully at all times. Furthermore our staff have the right to work in a safe environment free from the risk of harm including but not limited to bullying, harassment, discrimination and intimidation. Our opticians have sole discretion as to whether to offer services or the continuation of services to any patient. We will not tolerate any forms of abuse towards our colleagues.
Staying safe
If you have tested positive for COVID or any other infectious disease you MUST inform us prior to your appointment and as an absolute minimum before our opticians enter your home/care home. Our opticians may ask you to wear a suitable face covering during your examination. We respectfully ask that you comply with such request and may be unable to proceed with an examination if you cannot.
No smoking
During your examination you, or anyone else in the same room as the examination is being carried out in must not smoke.
Please note that nothing in these Terms and Conditions shall affect the Buyer’s statutory rights. Should you require these in a different format, font or size please get in touch via email: info@freedomeyecare.co.uk. We are also be happy to read these through with you if required, please let us know prior to our provision of service to you.
To proceed with an order for spectacles we require a minimum of 50% deposit. Any outstanding balance is to be paid in full upon delivery. Payment is accepted via card or cash. For any accessories or other products, payment in full is required at time of order. Prior to order we shall notify you of expected delivery time.
Cancellation of orders
Spectacles are bespoke products and are exempt from a right to cancel.
Delivery
We aim to deliver all products as fast as possible to you. When the glasses are ready to be delivered, we shall contact you, or your named representative, to organise a delivery and, where appropriate, fitting appointment. Delivery shall be made to the address at which the order was originally taken or as agreed at the time of order. Should there be any unexpected delays to manufacture or deliver the goods we shall notify you as soon as we are made aware to keep you updated and where appropriate organise a new delivery date. Title and risk in the goods shall pass to the buyer upon delivery of the goods.
Warranty
All our products including spectacles are supplied with a one-year manufacturer’s warranty unless otherwise confirmed prior to order. This does not cover accidental damage. We do however offer a repair service for glasses for one-year from the time of order subject to our opticians being satisfied you have taken reasonable care for your glasses. Physical breakages and loss/lens damage is not included. Typical inclusions are screw/nose pad replacements.
Refunds
If we have agreed to a cancellation and refund and you have possession of the goods it is your responsibility to return them to us. No refund shall be made prior to return and our receipt. To proceed with a return and refund you shall need to send us the goods. We strongly recommend returning via Royal Mail Recorded Delivery retaining proof of postage to ensure adequate insurance and that the return can be tracked. This is your responsibility and Freedom Eyecare Nottingham Limited does not cover the cost of the return. When we receive the return we shall notify you to confirm. Until we receive the product, we hold no responsibility. Should there be any damage to the products regardless of whether damaged occurred during postage or prior to return this may affect the cancellation and refund (if applicable).
Visiting your home
Our opticians are respectful and ensure the dignity of our patients is upheld at all times, we ask the same of our customers towards our colleagues. Our opticians have the right to be treated fairly and respectfully at all times. Furthermore our staff have the right to work in a safe environment free from the risk of harm including but not limited to bullying, harassment, discrimination and intimidation. Our opticians have sole discretion as to whether to offer services or the continuation of services to any patient. We will not tolerate any forms of abuse towards our colleagues.
Staying safe
If you have tested positive for COVID or any other infectious disease you MUST inform us prior to your appointment and as an absolute minimum before our opticians enter your home/care home. Our opticians may ask you to wear a suitable face covering during your examination. We respectfully ask that you comply with such request and may be unable to proceed with an examination if you cannot.
No smoking
During your examination you, or anyone else in the same room as the examination is being carried out in must not smoke.